How can we help?
FREQUENTLY ASKED QUESTIONS
If you can't find what you're looking for in the answers below, please get in contact with us directly!
SHIPPING
When my order will be shipped?
- We will process the order within 1-3 business days after payment.
How long does it take to get my order?
- Standard shipping: Within 7-15 business days after shipment. Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.
How can I change the shipping address?
- There is a very limited time in which you can change the shipping address.If your order hasn't shipped yet,please contact our customer service team with the order number to change the shipping address. We're sorry that the shipping address can't be changed if the order is shipped.
How can I modify/cancel my order?
- There is a very limited time in which you can modify/cancel the order after payment.If your order hasn't shipped yet,please contact our customer service team with the order number about the modification/cancellation. We're sorry that the order can't be modified/canceled if the order is shipped.
How much is shipping?
- Orders above $60 USD, get free shipping! For orders under $50 USD, our standard shipping is a flat $7.80 USD.
How do I track my order?
- You can click <HERE> or "Track Your Order" in the footer to enter the inquiry page, fill in your Tracking Number.
What happens if my package gets lost?
100% COMPENSATIONG FOR PACKAGE LOST !
- Green Shipping Protection is a service provided by Seel. It covers shipment delayed, package damaged, and items lost that meet the following criteria. Up to full compensation is available. The cost of Buyer Protection depends on the currency that the store uses.
PAYMENTS
How to use the discount code?
- Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Promo Code.” Then, click the button that says “Apply.” All promotion codes can only be used once.
What forms of payment do you accept?
- We accept PayPal and credit or debit card. When you check out, you can choose Paypal, then choose not to log into Paypal and scroll down the screen, and then you can pay with a credit or debit card. We will optimize this program later, thank you for your patience.
What information do I need to check out?
- Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!
Do you have wholesale potion？
- Yes, we have. Please contact our customer service team for more detail or check Wholesale Program.
RETURN/REPLACEMENT
How can I return the order?
- We offer a 30-day money back guarantee from the date when the order is delivered. Please contact info@yioyee.com if you want to return the order.
- For more information, please check here. View More →
How can I get a replacement if my received is incorrect or damaged?
- Please contact our customer service team with the order number and prodcut picture. Our customer service team will solve it for you.
SUPPORT
How do I contact customer service?
- You can email us at info@yioyee.com or click <CONTACT US> to leave a message and we will get back to you as soon as possible.
What are your customer service hours?
- We're available from 10:00 am - 05:00 pm every day.
What's your Privacy Policy?
Your privacy is very important to us. Read ourPrivacy Policy for more details.