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Refund policy

For any after-sales issues, please contact us through info@yioyee.com first and we will offer you a solution based on your case.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return or replacement, your item should be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition is damaged or missing parts for reasons not due to our error will not be returned as well as an item that is returned more than 30 days since received.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The refund time will depend on the payment method. Please see below for details:

If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact your card-issuing bank with any additional questions. 

 If you paid by PayPal, refunds will be sent to your PayPal account within 3 business days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@yioyee.com.

NOTES: 

  • Please do not return any orders for uncommunicated reasons.

  • Please do not send your purchase back to the manufacturer.

  • To complete your return, we require a receipt or proof of purchase.

  • You have to pay your own shipping fee for the returned product if it's not the problem of the quality.

  • Please contact info@yioyee.com to get the return address. (Please do not return your products before getting confirmation via email from info@yioyee.com)